Enrollment Specialist

Academic Partnerships assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, AP's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. AP brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.

A Day in the Life:

The essential functions of this role are as follows:

• Proactively engage prospective students in a goal oriented, metrics driven environment.

• Execute recruitment measures, via the phone, ensuring that targeted response times and accuracy guidelines are consistently met, to aid in enrolling students

• Provide a high-touch experience with students, while encouraging the pursuit of their educational goals.

• Utilize a collaborative approach connecting students with experts, as to resolve student concerns.

• Become a subject-matter-expert through continuous process and product knowledge improvement, while representing universities and supporting prospective / continuing students.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• Bachelor's degree or commensurate work experience

• 3 or more years of experience in inside sales, call center, recruitment, or student enrollment services.

• Demonstrated ability to offer world-class customer service and a passion to go above and beyond customer expectations.

• Excellent verbal and written communication skills via phone, text, and email.

• Goal oriented and competitive by setting and achieving both personal and team goals.

• Strong expertise with MS Office, specifically Word and Excel, efficient in learning new software.

• Flexible to work various shifts that may include nights, weekends, and overtime.

• Must successfully complete two-week new hire onboarding training.

• Must demonstrate the working ability to set up and maintain a home office including the operation and basic troubleshooting of a computer.

• Must be comfortable working both independently and collaboratively.

Academic Partnerships is an equal opportunity employer and supports a diverse and inclusive workforce.

Academic Partnerships offers the following comprehensive benefits:

• PTO - accumulated from day one
• 11 designated holidays
• Medical - four options (including PPO and HDP)
• Dental
• Vision
• Life & Disability (company paid)
• Flexible Spending Account & Health Savings Account (company contribution to HSA)
• Retirement plan with company match
• Maternity / Paternity / Parental Leave (company paid)
• Volunteer Time Off

Supplemental Benefits:

• Wellness program
• Alternative medicine options
• Pet discounts
• Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

• Continuous Professional and Leadership Development Programs
• Tuition Reimbursement for employees and their dependents