New

Resident Payment Application Supervisor

Vaco
$50,000.00 / yr
United States, Florida, Hollywood
May 15, 2024
Vaco is hiring for a Resident Payment Application Supervisor located in Plantation, FL Overview: Perform functions to lead a team within the Resident Payment Application department and oversee its daily functions relating to posting of homeowner and miscellaneous payments and reconciliations of our online and lockbox payments. Supervise the daily functions of the assigned team while maintaining standards of excellence for processes, methods and personnel. Ensure the goals and needs of the department, company and its customers are consistently met. Ensure conformance with Standard Operating procedures and policy, ensuring all activities within the team is processed into the system in an accurate and timely manner. Responsibilities: Supervise the daily functions of the assigned team within the Resident Payment Application department, while ensuring that tasks are completed within our SLAs and without any errors. Completion of lockbox errors, suspended items and online bill pay exceptions. Daily reconciliation of deposits vs postings of online and lockbox payments Posting of homeowner and miscellaneous payments Scanning of posted checks to the bank or mailing of deposits to the banks. Posting of NSF charges and generation of resident notifications Creation of check requests for payments that are split between multiple bank accounts. Prioritize, assign, track and check work and monitor quality control of all transactions. Ensure deadlines are met in a timely manner. Provide direction and assist in the investigation and resolution of internal and external problems and concerns. Track and communicate goals for individual and department performance Ensure conformance with Standard Operating procedures and policy, ensuring all activities within the team is processed into the system in an accurate and timely manner. Manage inquiries and escalations from property teams and other departments. Assist/create and maintain metrics of the number of transactions processed and pending by the team to provide to Leadership Team. Identify opportunities to streamline processes to ensure accuracy and timelines and make recommendations to AR Manager. Identify possible issues, inconsistencies, and suggest appropriate corrective procedures. In conjunction with Manager, responsible for hiring, promotions, transfers, terminations, or disciplinary measures. Manage personnel actions, such as scheduling of time off, tracking absences, and the Performance Evaluation process of assigned department. Provide leadership, counseling, and coaching to employees. Coordinate, oversee and/or deliver training and ensure all assigned employees are aware of and comply with company, government and customer regulations, policies, work procedures, instructions, and deadlines. Document Standard Operating Procedures and maintain existing procedures. Review processes and ensure they are in compliance with current processes or statutes. Manage the communication and compliance of SOP's within teams. Skills & Qualifications: Associate degree in Accounting/Business or related field from an accredited college or university, and three to five years of related experience; or equivalent combination of education and industry experience. Bachelor's Degree in Accounting/Business and prior Supervisory experience preferred Strong organization, motivation, leadership, supervisory and interpersonal skills. Critical thinking, complex problem solving, judgment and decision-making abilities. Strong verbal and written communication skills. Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills. Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet design and maintenance, navigating in databases, creating presentations, record keeping and researching the Internet. Strong presentation skills. Ability to work with sensitive or confidential information. Ability to meet deadlines and work well under pressure. Ability to work well in a team environment as well as independently and be self-driven. Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.